Velvet Heating Bag

We offer a hassle-free return policy. You can return products within 7 days of delivery if they are defective, damaged, or not as described. Please ensure the product is in its original condition and packaging.

Absolutely! Once your order is shipped, you'll receive a tracking number via email or SMS. You can use it to track your order on our website

Yes, you can cancel your order before it is shipped. Once the product is shipped, cancellations are not possible. However, you can initiate a return after delivery.

If you receive a damaged or defective product, please contact our support team within 48 hours of delivery. We will replace the product or issue a full refund.

Yes, our customer support team is available 24/7 to assist you. You can reach us via email, chat, or phone.